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Rights to withdraw

According to regulations regarding distance selling and the law abour market practices and consumer protection, the Customer have the right to withdraw from the purchase contract/service without penalty or without specifying a reason.

If the Customer is not satisfied with any product or a service, Customer have purchased from the Microscope-online webshop, the Customer may return the product or cancel the entitlement to services and obtain a refund of the price of the returned product or service entitlement (with the exception of the transport costs), if the Customer contact Microscope-online within 14 calendar days after the delivery of the product(s) or entering into the contract for the purchase of service(s) and if the Customer return the product(s) clean, with all accessories (unless informed otherwise), without any damage to the product and in his original packaging within 14 calendar days.

Customer is not allowed to return a product under article 6.1 and claim a refund if:

- the product was sold as part of a sold-out action
- the product was manufactured according custom specifications for the Customer or personalized
- the product - due to their specifications - cannot be returned and sold again
- the product is a consumable, a spare bulb for illuminations, fuse, microscope slides, cover glasses, microtome knives, batteries
- the product is software which was supplied sealed and unused and the seal has been broken or which the Customer have successfully downloaded

The right to withdraw product is not applicable for products sold to non-private customers or purchased by private customers but used for professional applications.